Privacy Policy

Effective Date: 7 August 2026

At Pup Haus, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you use our website or book our services.

1. Information We Collect

When you make an enquiry or booking with Pup Haus, we may collect the following information:

  • Your name

  • Address

  • Email address

  • Phone number

  • Emergency contact details

  • Your dog's name, age, breed and medical information

  • Veterinary clinic details

  • Vaccination records

  • Information you provide through our booking forms or communications

We may also collect information about your use of our website through cookies and website analytics.

2. How We Use Your Information

We collect your information to:

  • Provide dog care services

  • Manage bookings and appointments

  • Communicate with you about your booking

  • Provide updates during your dog's stay

  • Respond to enquiries

  • Arrange emergency veterinary treatment if required

  • Improve our services

  • Meet legal and regulatory obligations

3. Storage of Information

Your information is stored securely using trusted third-party service providers, including Squarespace and Acuity Scheduling.

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

4. Sharing Your Information

We will never sell or rent your personal information.

Your information may only be shared:

  • with your nominated veterinarian or an emergency veterinary clinic if required

  • with our secure booking and payment providers

  • where required by law

5. Photography & Social Media

With your consent, we may photograph or film your dog during their visit to Pup Haus for use on our website and social media channels.

You may withdraw your consent at any time by contacting us.

6. Cookies

Our website may use cookies and analytics tools to improve your browsing experience and understand how visitors use our website.

You can disable cookies through your web browser if you prefer.

7. Access & Correction

You may request access to the personal information we hold about you or ask us to correct any inaccurate information by contacting us.

8. Third-Party Services

Our website and booking system may contain links to third-party services, including:

  • Squarespace

  • Acuity Scheduling

  • Instagram

  • Facebook

  • Tiktok

These services have their own privacy policies, and Pup Haus is not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this website.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Pup Haus
📧 puphausau@gmail.com